Kim Incident Management Mobile App Privacy Policy
KIM Software Solutions Ltd (“us”, “we”, or “our”) operates http://www.kimsp.com (the “Site”). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the mobile app.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
Personal Information" means any information that identifies, relates to, or describes, directly or indirectly, an individual. Personal Information may include some or all of the following: identifiers such as a name, an identification number, location data, device identifiers, and online identifier.
Kim Software Solutions Ltd is providing a service to you and your organization, and we use Personal Information received through the App only in connection with the services we provide. For example, we do not show you advertising when you use the App or track your usage so we can provide such advertising.
Generally, we process this Personal Information with your consent, to meet our contractual obligations with our clients, and in conformance with our legitimate business interests (e.g., maintaining the security and integrity of the App, enforcing the terms and conditions associated with the App, monitoring the use and performance of the App, quality assurance of our customer service operations, and product improvement and development) where your interests do not outweigh our interests, and to comply with legal obligations. We retain the Personal Information as described below in this Privacy Policy.
Profile Information You or Your Organization Provides
We collect the Personal Information that you or your organization Admin submits when the your user is created or updated in the App profile. The profile Personal Information may include:
Your username
Your name
e-mail address
Mobile phone number
Your organizational profile, roles, groups, policy and other organizational information
Your assignments to tasks/incident, messages sent to you and any other communication transmitted via the app
Other registration information.
We use the Personal Information in your profile to provide the App services, including to display on the App and personalize messages, provide the information to your organization and emergency services for safety and security purposes, and to respond to any requests and questions. We use the contact information to facilitate sending you electronic messages and safety and service-related notifications from your organization by email, SMS text message, push notifications, secure live chat, and other methods. By submitting your email address and mobile phone number, you consent to receive communications from them for the purpose of the App. We use your username (email address, mobile phone number or other type of ID) to allow you to log-in on multiple devices.
The processing of your Personal Information for these purposes is to meet our contractual obligations with our clients.
Location Tracking and Use Incident Management Phone Application
Information You Submit When Using the Kim Software Solutions Ltd Incident management mobile App
The mobile application offers multiple combinations of features (i.e. SOS, Reporter, Responder etc.). Each feature has different impact on the nature of Personal Information collected. Please note that when you download and use an Everbridge mobile app, you do so voluntarily. Our mobile apps may collect the following types of information:
We collect the information you submit to your organization when using the App, such as when reporting or responding to an incident. This information can include text, forms, photos, videos, audio recordings, or other operational content. Some of the information you provide may constitute special categories of data or sensitive Personal Information about you or another person, such as information related to current health status, potential criminal activity, and racial or ethnic origin. This information is used for safety, security and operational purposes, such as to send your organization and emergency personnel the information so they can help you and others.
Location Data
Many of our App's safety, security and operational-related services rely on users' location information calculated in the phone by GPS, Wi-Fi, cell tower and BT beacons that provide an estimated location. This may be in foreground or background tracking which can be disabled by the user. This information helps provide actionable safety and security intelligence to you, your organization, emergency personnel, and other users. For example, your organization may send incident and task assignments based on your proximity to an incident, your organization can send safety and security messages to users in a certain geographic area. Your location information may be provided to your organization when you interact with your organization to submit a report or on confirmation that you received a broadcast message to users in a certain geographic area. To support these services, the App may use your IP address, GPS, Bluetooth, Wi-Fi hotspot, and cell tower location information, and other technologies to estimate the most accurate location information possible. You may turn off your location settings on your mobile device at any time to disable location services by managing your location services preferences or, if available, through the App's permission settings. If you disable location services on your device or for the App, your use of the App will be significantly impaired. The processing of your Personal Information for these purposes is based on your consent.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor, and analyse this information for the purpose of gaining customer insights that inform our development approach.
Communications
We may use your Personal Information to contact you with marketing material relating to your specific enquiry, we will not use it for unsolicited marketing material or promotional materials unless requested by you.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Your Rights
Under the General Data Protection Rights (GDPR) every individual has the following rights:
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling
KIM Software respects these rights and will adhere to them fully. If you wish to invoke any of these rights please contact kim@kimsp.com
Changes to this Privacy Policy
This Privacy Policy is effective as of 6th January 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at kim@kimsp.com.